Privacy Policy

Last updated: August 2026

AVEC Shipping & Cargo ("AVEC", "we", "us") respects your privacy. This policy explains what information we collect when you use our website or services, how we use it, and your choices.

1. Information we collect

Contact details — your name, phone number, email and address.
Shipment details — sender & receiver names, addresses, phone numbers, package contents, weight and destination.
Communications — enquiries, messages and calls you send us (including on WhatsApp).
Website usage — basic technical information such as pages viewed, needed to run the site.

2. How we use your information

To book, process, forward and deliver your shipments.
To provide tracking, receipts, invoices and customer support.
To send you booking confirmations and delivery status updates (SMS / WhatsApp / email).
To respond to your enquiries and quote requests.
To comply with courier partner, customs and legal requirements.

3. Sharing your information

We share your shipment information only with the parties needed to deliver your parcel — such as courier/airline partners (DHL, FedEx, Aramex, UPS, etc.) and customs authorities. We do not sell or rent your personal data to anyone.

4. WhatsApp & marketing messages

If you are our customer, we may send you service updates and occasional offers on WhatsApp or email. You can opt out any time by replying STOP or telling us — and we will remove you from promotional messages.

5. Data security & retention

We take reasonable steps to protect your information and keep it only as long as needed for our services, records, and legal obligations.

6. Your rights

You may ask us to view, correct or delete your personal information by contacting us at the details below.

7. Cookies

Our website uses only essential functionality; we do not use invasive tracking or advertising cookies.

This policy is provided for general information. For questions about your data, contact us — and for legal compliance specific to your needs, please consult a professional.

8. Contact us

📞 0729 092 8455 · ✉️ customercare@avecshipping.com
Main office: 2D/119, NIT 2, Faridabad, Haryana 121001 · Delhi: 3626 Mata Chowk, Mahipalpur Ext., New Delhi 110037